Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Respondents rated satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to achieve five stars in every category.
Customer feedback informs development
Danni Li, Roborock’s marketing lead, said the company measures success by how much it can reduce the complexity of daily chores and give customers more time for what they enjoy. Li described consumer centricity as a core value and said the research and development team uses real customer feedback to shape future products, including what users like, dislike, find slowing them down at home, and want from robot vacuums. Li said the award was particularly meaningful because it was decided by people who actually use robotic vacuums.
Two roller-mop models launched in Australia
Roborock said the recently launched Saros 20 Flow and Qrevo Edge 2 Flow use SpiraFlow 2.0, an upgrade to its original roller mop system. The system is designed to handle sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure, and pressurised 100ºC self-cleaning fresh-water roller washing. Roborock claims the washing process delivers a 99% bacterial removal rate.
According to Roborock, the flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of messes and adjust cleaning accordingly. The DuoDivide Main Brush and Dual Lifting Side Brushes are claimed to achieve a 0% hair-tangling rate, while the RockDock provides 100ºC pressurised mop washing and automated detergent dispensing.
Roborock said the Qrevo Edge 2 Flow is 8.98cm tall, making it one of the slimmest roller-mop robot vacuums on the market, and has 35,000Pa HyperForce suction plus the SpiraFlow 2.0 system. For homes with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts waterflow, and the vacuum recognises carpet, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield to keep carpets dry.